Return window: Request a return within 30 days of delivery.
Item condition: Unused and in its original packaging. Beauty and personal-care products must also be unopened.
Return postage: Paid by the customer for a change-of-mind return. We cover return postage when an item is damaged, defective, or incorrect.
Requesting a return
Email shopmabeauty.com@gmail.com within 30 days of delivery with your order number, the item you would like to return, and the reason. We will provide return instructions and the correct return address.
Please contact us before sending anything back so your return can be matched to your order.
Eligible items
Change-of-mind returns must be unused and in their original packaging. Beauty and personal-care products must also be unopened, with any hygiene seals intact. Opened or used beauty and personal-care products are not eligible for change-of-mind returns. These condition requirements do not exclude help for products that are defective, damaged, or incorrect.
Damaged, defective, or incorrect items
Contact shopmabeauty.com@gmail.com as soon as you discover a problem, including your order number and photos if available. We will work with you on a replacement or refund and arrange any necessary return at our cost.
Refunds
We inspect returns and issue approved refunds within 5 business days of receiving the returned item. We will email you the outcome. Refunds go back to the original payment method; your bank or payment provider may take additional time to display the credit.
Original shipping charges are not refunded for a change-of-mind return unless required by law. If we sent a damaged, defective, or incorrect item, any applicable refund includes the related shipping charges. We do not charge a restocking fee.
Your rights
This policy does not limit any rights you have under applicable consumer law.